FAQ - Online Payment Questions

	Question	Answer

	Question: Can I cancel a payment that has already been processed?
	Can I cancel a payment that has already been processed?	Once your payment information is submitted, the transaction is complete and cannot be cancelled.
	Question: How can I confirm my transaction has been completed?
	How can I confirm my transaction has been completed?	If you are paying via the Internet, you will receive a digital receipt once your credit or debit card charge has been authorized and your payment is completed. We recommend that you print the digital receipt for your records as proof of payment. If you are paying by telephone, you will receive a confirmation number once your credit or debit card charge has been authorized and your payment is completed. We recommend that you write down the confirmation number for your records as proof of payment.
	Question: How can I verify that my payment was made correctly?
	How can I verify that my payment was made correctly?	You may call 1-877-297-7457 and select option 3 to verify telephone payments. Please have your Social Security Number and payment amount ready. Internet payments may be verified only if you have provided your e-mail address. You will also need your confirmation number and the last 4 digits of your card.
	Question: How do I contact my credit or debit card company to make a payment?
	How do I contact my credit or debit card company to make a payment?	To contact your card company regarding a payment, refer to the telephone number printed on the back of your payment card.
	Question: How do I make a payment?
	How do I make a payment?	You can make a payment online at www.casscountynd.gov, or through our automated Pay by Phone service, at 1-800-272-9829. The payment process is fast, easy and secure. There will be a convenience fee of 2.75% and $.25 per transaction for credit cards. A $3.00 fee for E-Checks less than or equal to $10,000.00 and a $15.00 fee for greater than $10,000.00.
	Question: I received a message that my credit or debit card company did not authorize my payment. Who should I contact?
	I received a message that my credit or debit card company did not authorize my payment. Who should I contact?	If your credit or debit card company does not authorize your payment, you should contact your credit or debit card issuer directly using the number on the back of your card.
	Question: I submitted my payment information, but I did not receive a confirmation number, did my payment go through?
	I submitted my payment information, but I did not receive a confirmation number, did my payment go through?	If you did not receive a confirmation number, please call customer service at 1-800-487-4567, option 5.
	Question: What credit or debit cards can I use?
	What credit or debit cards can I use?	We accept American Express, Discover Network, MasterCard, and Visa payment cards. However, not all credit and debit cards are accepted for all payment types. The cards that are accepted will be identified when you make your payment.
	Question: What do I do with the confirmation number I receive?
	What do I do with the confirmation number I receive?	If you are paying via the Internet, you will receive a digital receipt once your credit or debit card charge has been authorized and your payment is completed. We recommend that you print your digital receipt for your records as proof of payment. If you have already mailed a tax return or have filed your form electronically, record the confirmation number and keep it with your tax records. If you are paying a fee to a government or other entity, record the confirmation number and keep it with your records.